Quality policy

ZERBITZU ETA GESTIO MEKANIKO INTEGRALA SLU is a company located in Arrasate (Gipuzkoa) that offers a comprehensive machining service of parts based on drawings.

At ZERBIMEK, we seek to achieve constant growth as part of our commitment to continuous improvement through the implementation of a Quality Management System based on the current ISO 9001 standard.

ZERBIMEK's management is dedicated to the Quality Management System and is committed to the continuous improvement of its efficiency to ensure customer satisfaction by meeting their requirements along with the statutory and regulatory as well as the industry standards.

ZERBIMEK's Management therefore establishes its commitment to quality on the basis of its Quality Policy, which is set out below:

The proper functioning of the implementation of the Quality Management System and its improvement is everyone's responsibility and has the support and commitment of the Management.

The quality of the service is carried out as part of our expectations of economic growth.

The improvement in our provision of service requires an improvement in both human and material resources.

Achieving customer satisfaction through the effective application of the Quality Management System, including satisfaction measurement procedures, prompt response to claims, prevention of non-conformities and quality indicators.

This quality policy is evolving constantly with the company, so it is reviewed for its continuous adaptation at least in the System Review by the Management; together with the quality objectives, as this reference framework is considered to establish and review these objectives.


ZERBIMEK's policy is the way to lead the organisation towards the improvement of its performance so it is displayed in a visible place for all the staff, it is at the disposal of the stakeholders and it is notified whenever there is a revision so that it can be understood at all levels.


Arrasate, 27 January 2020                    The Management: Alain Vivas